FAQs

Frequently Asked Questions (FAQs)

Welcome to the Quisk FAQ page! Here, we’ve compiled answers to some of the most common questions from our customers. If you need more information, feel free to contact us at any time!

1. What is the Cats Pet Travel Carrier?

The Cats Pet Travel Carrier is a convenient and comfortable carrier designed specifically for cats. It ensures your pet's safety and comfort during travel, whether it's by car, plane, or train. It features a durable, well-ventilated design, secure locks, and enough space for your pet to move comfortably.

2. How can I place an order?

Placing an order is easy! Just browse our product catalog, select the Cats Pet Travel Carrier (or any other items), and add them to your cart. Once you're ready, click the cart icon at the top of the page and proceed to checkout.

3. Do you offer free shipping?

Yes, we offer free standard shipping on orders over £50 within the United Kingdom. For orders below this amount, shipping fees will apply based on the delivery location. We also offer international shipping at competitive rates.

4. How long will it take to receive my order?

Shipping within the UK typically takes 3-7 business days depending on your location. International orders may take longer, and you'll receive tracking details once your order is dispatched.

5. Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact us within 24 hours of placing it. After that period, we may not be able to make changes as your order could already be processed or shipped.

6. Do you offer returns or exchanges?

Yes! We offer a 30-day return policy for all items in new and unused condition. To initiate a return, please contact us at support@quisk.shop with your order details, and we will guide you through the process. Please note that return shipping costs may apply unless the product is damaged or faulty.

7. How do I know if the Cats Pet Travel Carrier is the right size for my pet?

We recommend measuring your pet's height and length before purchasing the carrier. The Cats Pet Travel Carrier is designed to accommodate most standard-sized cats, but it’s always best to measure your pet’s dimensions to ensure a comfortable fit. Feel free to contact us if you have any concerns!

8. What if my product is damaged or faulty?

If you receive a damaged or faulty product, please contact us immediately with photos of the item and your order number. We will arrange for a return, exchange, or refund at no additional cost to you.

9. Can I track my order?

Yes! Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to follow your package's journey until it arrives at your doorstep.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on introducing this option soon. Stay tuned for updates!

11. How can I contact customer support?

You can reach us through:

  • Email: support@quisk.shop
  • Phone: +44 7454 342137
  • Address:
    Quisk
    67 Acre Ln, Brixton Hill,
    London SW2 5TN,
    United Kingdom

We are here to help and will respond to your inquiry as quickly as possible!